Westward Scania are currently seeking applications from qualified candidates for the position of IT Support Specialist. More information about the role is available below.
IT Support Specialist – Job Description / Westward Scania
The Company
Westward Scania, based in Strokestown is the distributor of Scania products in the Republic of Ireland since 1976.
The Role
Reporting to the IT Manager, Westward is recruiting an Application and System Support Specialist to help support Scania’s IT applications across our Irish dealer network. Working as part of a close-knit IT team, applicants must be able to multi-task in an exciting and fast-paced environment
Responsibilities
- Application Support – Providing technical assistance for Scania’s IT applications across the Irish dealer network.
- System Support & Troubleshooting – Diagnosing and resolving IT-related issues, including software, hardware, and network problems.
- Help Desk & User Support – Assisting users with IT queries in a fast-paced environment, ensuring minimal downtime.
- Collaboration with IT Team – Working closely with IT colleagues and the IT Manager to ensure seamless IT operations.
- System Maintenance & Updates – Ensuring applications and systems are up to date and functioning efficiently.
- Documentation & Reporting – Maintaining records of issues, resolutions, and system updates.
- Training & User Guidance – Providing training and support to users on IT applications and best practices.
- Security & Compliance – Assisting in maintaining IT security protocols and ensuring compliance with company policies.
Requirements
The successful candidate will possess the following requirements for the role:
- Relevant third level qualification in an IT/Application Support/Web Support Discipline or Equivalent relevant experience in the industry.
- 3 + Years or more experience working in a busy support/help desk environment supporting varied applications and services including M365/ Azure AD.
- Ability to think analytically and resolve challenging issues under pressure.
- Microsoft and Network+ Certifications advantageous.
- At least two references required, one must be from a past employer.
Benefits
Attractive remuneration package and benefits available to the successful candidate.
- Flexible working hours and conditions
- Competitive Company Pension
- Full training will be provided on the Scania application portfolio to the successful applicant
- Company provided laptop
Please submit your C.V. with a cover letter detailing your interest in the role to raymond.mcdonnell@westwardscania.com